Terms & Conditions

Please Read Carefully: Your use of VerdeVeda’s services is governed by these terms and conditions. We value transparency and have outlined our policies to address common queries related to ordering custom promotional products.

Disclaimers

Authorization & Indemnification:

When you place an order with VerdeVeda, you confirm your authority to use and distribute merchandise that includes names, trademarks, logos, copyrights, etc. By ordering, you agree to protect, defend, and indemnify VerdeVeda and its associates against any claims or costs arising from alleged or actual rights infringements involving any content you provide. This protection will extend beyond the delivery of your order.

Logo Disclaimer:

Logos displayed on our website are solely for demonstration and do not imply endorsement or availability for sale unless explicitly permitted by the owner. By submitting your artwork and order, you confirm that its use complies with all laws and does not breach any agreements. You agree to release VerdeVeda from any related claims.

Products:

• Country of Origin: All products may be marked with their country of origin to comply with federal regulations. Please review a sample prior to ordering to ensure the marking meets your expectations, typically found on a hang tag for bags or a sticker for other items.
• Product Disclaimer: Material variances and other uncontrollable factors mean we cannot ensure absolute consistency in color, size, texture, or construction from one batch to another. We are also not responsible for delays caused by unforeseen events like material shortages or shipping issues.
• Inventory Promise:VerdeVeda commits to maintaining available inventory for all products. If an item is unavailable, we will collaborate with you to find an alternative solution.
• Product Representations: We strive to accurately represent our products through images and digital proofs on our website. Given variations in stock and digital display colors, we recommend ordering a sample to ensure accuracy. Minor discrepancies between shown and actual products will not be grounds for credit.
  Pricing: For current pricing, please visit our website. Note that prices are subject to change without prior notice.

By using VerdeVeda’s services, you acknowledge and accept these terms, which are designed to support a clear and efficient business relationship.

Ordering Terms & Conditions

Order Process

• Order Confirmation: After you place an order and submit your artwork, we will send you an e-Proof via email. This proof must be approved by you to finalize your order details.
• Approval Delays: Any delays in approval may result in increased delivery costs or may prevent us from meeting the originally scheduled delivery date. If corrections are needed, they should be communicated promptly via the provided form or email.
• Cancellation Policy: Once an order has been approved by the customer, it cannot be canceled. Approval locks in production and any related charges.
• Product Proofs: At an additional cost, you can request a physical sample of your product before full production begins. Charges for product proofs include the item price, decoration, set-up fees, and overnight shipping (if required). Production times for proofs vary by location and product type.

Customer Approval

• Inspection: Upon delivery, inspect your goods immediately. Any claims for defects or discrepancies must be made within 30 days of receipt. Failure to notify VerdeVeda within this timeframe will result in the goods being considered accepted and payable in full.

• Cancellation of Production: Orders can only be canceled with written approval from VerdeVeda before any imprinting or production has started. Orders canceled after production has started may incur additional fees.

Lead Times and Delivery

• Production Start: Production begins once we receive your approved e-proof, credit approval, and all necessary order details. Standard shipping is handled through FedEx, with tracking information provided by email.
• Turnaround: Typical production times range from 15-25 business days, depending on the specifics of the order. Rush orders may be accommodated upon request.

Order Requirements

• Minimum Quantities: All customized orders must meet minimum quantity requirements. Orders below the minimum can be accepted with an additional charge.
• Less Than Minimum Charges: For orders below the stated minimums, a charge of $100 will apply, unless otherwise specified. The absolute minimum quantity is half of the listed minimum.
• Non-Imprinted Orders: Orders for blank items (no customization) are accepted and may be eligible for a discount, depending on the item.

Additional Order Details

• Pre-Production Samples: You may request a pre-production sample for an additional fee of $50, plus any applicable mold or setup fees.
• Reorders: For exact reorders, please provide the previous sales order or invoice number. Changes to the artwork or copy on reorders will incur new charges.
• Returns: All returns require authorization from VerdeVeda and must comply with our returns policy. Blank merchandise returns are subject to a 20% restocking fee.

By placing an order with VerdeVeda, you agree to adhere to these terms and conditions, designed to ensure a smooth and efficient ordering process. For any questions or clarifications, please contact us directly.

Sample Policy

• Ordering Samples: Samples can be purchased online at the lowest listed price. Further details can be found in our Sample Policy section on the website.

Rush Orders

• Availability and Request: Rush orders are available for specific products upon request. To request a rush order, please indicate this by replying to your order confirmation email, specifying your required delivery date.
• Rush Fee Notification: Should a rush fee apply, your account manager will inform you promptly.
• Processing Time: The countdown for rush orders begins once the e-proof is approved. Note that e-proofs for orders placed from 3 PM on Friday to Sunday will be sent on the following Monday, as these times fall outside of business hours. For rush order inquiries, contact us at 1-551-300-4782.

Fulfillment and Shipping

• Custom Inserts and Attachments: If you require custom inserts or hang tags, please provide detailed instructions and lead times on your order. Production will await the arrival of any customer-supplied items. Large orders may require additional time, and extra charges may apply.
• Customer Pickup: You may opt for pickup at designated warehouse locations. Pickup times are scheduled with your account manager between 8:00 AM and 5:00 PM EST, Monday to Friday. Ensure the pickup party’s contact information is included in the shipping instructions.
• Drop Shipments: A fee of $5 per location is charged for drop shipments, plus applicable freight costs. For more than ten addresses, submit electronically with the purchase order reference in the email subject line.
• Export Information: VerdeVeda can manage export arrangements, but we do not provide export documentation if you choose to handle logistics independently. Export requirements are subject to change and vary by destination.
• Force Majeure: VerdeVeda is not responsible for shipping delays or failures due to uncontrollable events such as natural disasters, labor disputes, or other unforeseeable disruptions.
• Handling and Box Charges: A handling fee of $2.50 per box will be applied to your shipment.
• Shipping Policy: Standard shipping is via USPS/FedEx Ground, which typically takes up to 5 days. Expedited shipping is available upon request. VerdeVeda reserves the right to select the most appropriate shipping method unless otherwise specified by the customer. All shipping costs are the responsibility of the customer. Quoted freight costs are estimates and may vary.
• Shipping Weights: Listed weights are approximate. Actual shipping weight may vary due to packaging and product density. Shipments are billed based on dimensional weight where applicable.
• Special Shipping Instructions: Additional charges and lead times may apply for special requests like palletizing or custom labeling. All packaging materials must be provided prior to production.
• Truck Shipments: If a specific carrier is requested, please inform us about the availability of a dock or the need for a lift gate. Specify if inside delivery is required.

Payments

• Collections: Accounts sent to collections will incur all associated costs, including fees and expenses.
• Credits: Any unused or unclaimed credits will be voided after six months.
• Credit Cards: We accept Visa, MasterCard, and American Express.
• Payment Terms: New customers must pay by credit card. Returning customers may apply for credit terms by submitting a credit reference form. Custom orders typically require a 50% deposit, with the balance due prior to shipment.

Return Policy

We understand that sometimes things don’t go as planned. If you receive a product that doesn’t meet your expectations due to defects, misprints, or missed delivery dates, we’ve got your back. Each return is handled individually because everything we send out is customized. We prioritize fairness and customer satisfaction in every return case. Our goal is simple: if we treat our customers right, they’ll be happy to work with us again.

To request a return:

1. Call Us: Reach out directly to your account manager at 551-300-4782.
2. Email Us: Send your request to orders@verdeveda.com.
3. Online Submission: Log in to your account and submit a return request online.

Once approved, we’ll provide you with a return merchandise authorization (RMA). FedEx or UPS will pick up the product from your business. Upon return, you’ll receive a refund for the order amount. Remember, all return claims must be made within 30 days of receiving your order.
Don’t forget, we’re happy to send you a free sample of the product before you finalize your order. Seeing it in person can make all the difference in ensuring your satisfaction.

Sample Policy

Not sure if you love a product yet? No problem! Select ‘sample’ when ordering online to receive a random printed sample at our lowest listed price. If costs exceed $15, contact your account representative for assistance. They can help lower costs or waive fees based on your sample budget.

Quick facts about our sample program:

• Samples usually arrive within 4-5 days via FedEx Ground.

• Samples may come imprinted to showcase decorating capabilities.

• Items without imprint are available upon request.

• Samples may ship from multiple locations and in multiple boxes.

• When placing your final order, we can discount the sample amount (up to $15).

• No need to return samples unless requested.

For multiple samples or further assistance, contact your account manager at (551) 300-4782 during business hours.

Sending Artwork

We want your artwork to shine! If you’re new to ordering custom printed products, don’t worry. We won’t print anything until you approve a free digital proof sent via email. Our account managers are here to guide you on the best decoration method for your logo. Plus, our art team offers free services like logo touch-ups, recreations, and design assistance.

Forget to send your file? No problem! Your account manager will reach out after you place your order to request artwork.

Have special instructions? Your account manager will contact you post-order to discuss any specific artwork requirements, such as custom colors or logo adjustments. Remember, we won’t print anything until you approve your e-proof online.

Accepted file types:

• PDF, AI, EPS (vector formats)

• PSD (Photoshop)

• Microsoft Office files (DOC, PPT, PUB)

• Bitmaps (JPG, TIF, PCX, GIF, PNG, BMP)

If you’re unsure about your file type, send it over, and we’ll make it work! We’re here to ensure your artwork looks fantastic on your products.